Frequently Asked Questions
When are you open?
Can I walk-in the shop and buy items if I didn't place an order?
How does the pre-order system work?
Only for the pastry of the week pre-order is mandatory.
You can pre-order for all the days we are open, but the Pre-orders close at 12:00 (noon) the day prior pick-up.
How does the pick-up system work?
Have your order nr. ready, walk in, pick up and enjoy your pastries.
The website says I cannot select the day I would like to place my order, what can I do?
We have a couple of items, like the almond croissant, that we only sell on Saturdays. This means it is not possible to place an order for weekdays with that item in your basket. If this is not the case and there is still an issue with placing an order, you can contact us via firstname.lastname@example.org.
Is it possible to place a special order for another day?
Yes, you can go to the website contact page and send us a message with information about what you have in mind, for how many people and which day. We will try to get back to you as soon as possible with the options we can offer.
Why are you open 4 days a week?
Since a classic croissant needs at least 3 days of prep-work, we need prep-days when the shop is closed to make sure we can prep for the days we are open and provide the frechest viennoiseries.
I am not subscribed to the newsletter, how can I stay up to date?
You can click on the news pages to read back all the newsletters that have been send out. Here you can find details and information about how it's going with Grammes.
What does Grammes mean?
Don't be afraid to come in and ask :)